IDV Tickets

Ticket webhook trigger

1. Event Types

Our webhook service supports two events, which describe the status of a flow. Those are:

• ticket.verification.in_progress: your flow has completed a number of steps (subprocesses) and is waiting for user's intervention to continue to next steps or to retry previous failed one.

• ticket.verification.completed: your flow has completed its processing. It has been either ACCEPTED or REJECTED.

1.1 Verification - In Progress event

The ticket.verification.in_progress event is triggered when a Verification has completed a number of steps (subprocesses) and it's waiting for user-intervention to continue if it's appropriate. Notification payload specifies a set of properties as shown on following JSON. It will contain its ticket, so it can be tracked by your processes. Also, it holds its event, and its sub_event, which will be explained later. The property flow_status determines ticket's current state. The value of the disposition property can either be PASSED , FAILED or RETRY, which determines last executed subprocess' state. It also specifies how many attempts can be done on property remaining_attempts if disposition has been set as RETRY. Property data contains suprocesses results, which we'll take a look afterwards.

{
  "ticket": "762ebbda-0edb-4e48-86bc-11a280273601",
  "event": "ticket.verification.in_progress",
  "sub_event": "verification.liveness",
  "flow_status": "IN_PROGRESS",
  "disposition": "PASSED",
  "remaining_attempts": 3,
  "data": { ... }
}

In Progress Event disposition statuses

• PASSED: all subprocesses were executed correctly and their results have been considered as OK.

• RETRY: this status is set when an exception has been raised, or any subprocess' result has been considered as unacceptable and has retries to attempt, eg. liveness detection process.

• FAILED, this status is set when an exception has been raised, or any subprocess' result has been considered as unacceptable and no more retries can be atempted, eg. liveness detection process.

Subevents

In this property, we will receive one of both values: verification.liveness and verification.id_proofing

verification.liveness subevent

This subevent is triggered when biometrical subprocesses were executed, which consist of Facial analysis and Liveness detection. In this subevent, property data contains biometrical subprocesses' results. An example is shown bellow:

{
  "ticket": "762ebbda-0edb-4e48-86bc-11a280273601",
  "event": "ticket.verification.in_progress",
  "sub_event": "verification.liveness",
  "flow_status": "IN_PROGRESS",
  "disposition": "PASSED",
  "remaining_attempts": 3,
  "data": {
    "facial_analysis": {
      "status": true,
      "confidence_score": "100",
      "age_range": "22-30"
    },
    "liveness_detection": {
      "status": true,
      "validation_messages": [
        "Liveness detected"
      ]
    }
  }
}

verification.id_proofing subevent

This subevent is triggered when Identity verification subprocesses were executed, which consist of Document detection, Id proofing and Photo matching. In this subevent, property data contains identity verification subprocesses' results. An example is shown bellow:

{
  "ticket": "762ebbda-0edb-4e48-86bc-11a280273601",
  "event": "ticket.verification.in_progress",
  "sub_event": "verification.id_proofing",
  "flow_status": "IN_PROGRESS",
  "disposition": "PASSED",
  "remaining_attempts": 3,
  "data": {
    "document_detection": {
      "status": true
    },
    "id_proofing": {
      "status": true,
      "validations": {
        "recognized_document_type": "VALID",
        "image_quality": "VALID",
        "document_expiry": "VALID",
        "mrz": "VALID",
        "rfid": "NON_VALIDATED_OR_ABSENT",
        "readability": "VALID",
        "security": "VALID",
        "general_status": "VALID",
        "barcode": "VALID",
        "authenticity": "NON_VALIDATED_OR_ABSENT",
        "minimum_required_fields_read": "VALID"
      }
    },
    "photo_matching": {
      "status": true,
      "similarity_score": "99.94"
    }
  }
}

1.2 Verification - Completed event

The ticket.verification.completed event is triggered when a Verification has completed all of its subprocesses, or an error has been raised and there are no more retries to attempt. Notification payload specifies a set of properties as shown on following JSON. It will contain its ticket, so it can be tracked by your processes. Also, it holds its event. The flow_status specified ticket's current state, which can be either ACCEPTED or REJECTED , this value depends on confidence_score property. The value of the disposition property can be either PASSED or FAILED which determines last executed subprocess' state. It also gives final results of entire flow, such as risk_code and confidence_score.

{
  "ticket": "72b89940-607f-4841-8521-5e641211917e",
  "clientId": "CLIENT-ID",
  "invitation": "a9e70162-97ae-4be0-8c53-caaaf6e99ba1",
  "event": "ticket.verification.completed",
  "flow_status": "ACCEPTED",
  "disposition": "PASSED",
  "risk_code": "LOW",
  "confidence_score": 98.15,
  "remaining_attempts": 0
}

Completed Event flow_status statuses

• ACCEPTED: all flow's subprocesses were executed correctly and confidence_score has got to ACCEPTED scoring threshold.

• REJECTED: this status is set when an exception has been raised, or any subprocess' result has been considered as unacceptable and no more retries can be atempted and confidence_score has got to REJECTED scoring threshold.

Completed Event disposition statuses

• PASSED: all flow's subprocesses were executed correctly and their results have been considered as OK, so ticket is set to COMPLETED state.

• FAILED, this status is set when an exception has been raised, or any subprocess' result has been considered as unacceptable and no more retries can be atempted, eg. liveness detection process.

Here you find a further description of the response values below, it represents both event responses as these share the same response structure:

Key	Data type	Description
ticket	string	The UUID of the Identity Verification which triggered this webhook. This will help you query our backend API for the details of the Identity Verification.
invitation	string	The UUID of the Identity Verification Invitation related to this ticket.
event	string	The type of event that triggered this webhook.
flow_status	string	This holds the result of the processed ticket and its confidence_score threshold matching. As noted above, its value may be one of these 2 posibilities: - ACCEPTED - REJECTED
disposition	string	This holds the result of the last executed subprocess. As noted above, its value may be one of these 2 posibilities: - PASSED - FAILED
remaining_attempts	number	Specifies the number of remaining retries that could be attempted.
risk_code	string	This contains risk analysis based on 3 possible values listed below, in order from safest to riskiest evaluation result: - LOW - MODERATE - HIGH This value depends on confidence_score result
confidence_score	number	This value is the calculation result from all factors and subprocesses, going from 0 to 100. Used for ticket's acceptance or rejection.